Customer Success Expert (ES)
Are you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality who wants to grow together with us? Then you are the person we are looking for!
Mallorca 103, Barcelona (Spain)
You are a real problem-solver who likes to help other people. You can reason abstractly in such a way that you can translate a technical change in an understandable and easy manner to your client. Thanks to your organizational skills and creativity, you always know how and where to find the answer. You are communicative and outgoing, eager to share your knowledge and experience with your colleagues. You speak and write fluent Spanish (native level) and English.
In a nutshell:
- Customer satisfaction is your motivator
- Having your own projects and responsibilities drives you
- Problem-solving: keep calm and “How can I help you?”
- Communicative & supportive
- Full proficiency in Spanish (native level) and English (nice to have: French)
- Well-organized and detail-oriented
- Flexible & dynamic
As Customer Success Expert you will be the main point of contact for our Spanish-speaking panaderías and pastelerías. In a first phase, you will create a tailor-made webshop in close contact with the customer itself, guiding him in the process. You will be fully in charge of this project and be their single point of contact. Your knowledge about our products and your commercial insights will be of great importance to launch the e-commerce solution of the local entrepreneur in the best possible way.
In the second phase, after launch, your job will consist out of 3 parts. First of all, you will stay their personal expert in the digital world and you will help them if they have any question. Secondly, being their digital guide, you will lead the way and show them how they can apply our services in the best possible way. Thirdly, you will gather feedback of your clients, translate it into technical requirements and make proposals to the management team on how we can improve our services. You will have the opportunity to influence our products directly and make a real difference. You will be the voice of the local entrepreneur. In the end, your goal is to create ambassadors, rather than customers.
Our offer to You
Bakeronline is an exponentially growing scale-up with a team-oriented culture and a hands-on mentality. Additionally, we put great importance on the mutual reinforcement of each employee and are enthusiastically providing after-work bounding. Each member of our team obtains freedom, the opportunity to develop new and existing personal skills, and the luxury to collaborate directly with the management team. This is your chance to join a team of professional, dynamic and ambitious experts that believe in the power of continuous learning, ownership and team spirit. Join our team tomorrow!